Category
SHIPPING POLICY
UK Delivery;
Standard Delivery - Delivery within the UK £1.50
Recorded Delivery - 1st Item £2.40, additional items £1.50
European Shipping - £2.50, countries include;
Austria, Czech Republic, Belgium, Germany, Spain, France, Finland, Greece, Yugoslavia, Sweden, Switzerland, Russian Federation, Hungary, Malta, Denmark, France, Metropolitan, Ireland, Iceland, Italy, Luxembourg, Vatican City State (Holy See), Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Faeroe Islands, Georgia, Gibraltar, Greenland, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Macedonia, The Former Yugoslav Republic of, Moldova, Republic of, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia (Slovak Republic), Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Norway
World Wide - £3.00, countries include;
Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, France, Metropolitan, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Heard and Mc Donald Islands, Honduras, Hong Kong, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Sri Lanka, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Syrian Arab Republic, Taiwan, Tanzania, United Republic of, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Yemen, Zaire, Zambia, Zimbabwe
World Wide Zone 2 - £3.75, countries include;
Australia, Palau, China, East Timor, Fiji, French Southern Territories, Antarctica, French Polynesia, Guam, Japan, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Marshall Islands, Micronesia, Federated States of, Mongolia, Nauru, New Caledonia, New Zealand, Norfolk Island, Northern Mariana Islands, Papua New Guinea, Philippines, Pitcairn, Samoa, Solomon Islands, Taiwan, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands
Delivery
All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents, or reference to our company. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.
Products that are currently in stock are normally dispatched within 24 - 48 hours of your cleared payment. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 14 days.
Damage In transit
It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect your claim against the carrier.
Shortage
It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.
Incorrect Goods
Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.
Non deliveries
We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales. Except when extenuating circumstances have prevented the notification within the stated time scale.
RETURNS POLICY
1. The goods must be unused.
2. The goods must be in their original condition & UN-OPENED packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 7 days from the day our customer received their order.
6. All Goods must be returned in resale condition. If the goods are not returned in the same resale condition to which they we received, then goods will be returned to the customer at their cost.
